United States Department of Veterans Affairs

Frequently Asked Questions Lost PIN/Password Login Instructions Policies & Disclaimers


Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government, and shall not be used for advertising or product endorsement purposes.

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA web site. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included.

Disclaimer of Liability: With respect to documents available from this server, neither the United States Government nor any of their employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

Notice: Information from this server resides on a computer system funded by the VA. The use of this system may be monitored for computer security purposes. Any unauthorized access to this system is prohibited and is subject to criminal and civil penalties under Federal Laws including but not limited to Public Laws 83-703 and 99-474.

Reference from this Web page or from any of the information services sponsored by the VA to any non-governmental entity, product, service or information does not constitute an endorsement or recommendation by the VA or any of its employees. We are not responsible for the content of any “off-site” web pages referenced from this server.

Web Site Privacy

The privacy of our customers has always been of utmost importance to the Department of Veterans Affairs. The VA has a long history of protecting your privacy and our concern for your privacy is no different in the electronic age. Our Internet privacy policy is:

  • You do not have to give us personal information to visit our site.
  • We will collect personally identifiable information (name, email address, Social Security number, or other unique identifier) only if specifically and knowingly provided by you.
  • Personally identifying information you provide will be used only in connection with VA programs and services or for such other purposes as are described at the point of collection.
  • Information is collected for statistical purposes and VA sometimes performs analyses of user behavior in order to measure customer interest in the various areas of our site.
  • We do not give, sell or transfer any personal information to a third party.
  • We may enable "cookies." A "cookie" is a file placed on your personal computer's hard drive by a Web site that allows it to monitor your use of the site.

The Privacy Act of 1974 applies to all Federal agencies. For information on the Federal government's Web Site Privacy Policy, see OMB Memorandum 99-18 "Privacy Policies on Federal Web Sites" dated June 2, 1999. See also VA Handbook 6300.4, Procedures for Processing Requests for Records Subject to the Privacy Act and VA Handbook 6300.5, Procedures for Establishing & Managing Privacy Act Systems of Records.

VA Use of Cookies

This site employs “cookies”. A “cookie” is a file placed on your personal computer's hard drive by a Web site that allows it to monitor your use of the site. Our policy is to explain what information the cookie collects and how that information is used. If you encounter a cookie at a VA.GOV site and there is no explanation or the explanation is not clear or reasonable, please let us know. For more information on cookies, see Department of Energy's Computer Incident Advisory Capability (CIAC) Bulletin I-034: Internet Cookies